AI Voice Agents for BPOs and Call Centers — White-Label, Scale Without Headcount | PulsyAI

PulsyAI deploys AI voice agents directly into your call center operations. We integrate with your existing telephony, CRM, ticketing, and QA systems — and we manage everything. Reduce Tier 1 costs, scale without headcount, and go live in days, not months. White-label available if you want to resell to your enterprise clients. SIP trunk ready. Multi-tenant. SOC 2 Type II aligned. GDPR Ready. HIPAA Ready with BAA available. 99.9% Uptime SLA. Encrypted in transit and at rest.

Scaling with Headcount Is No Longer Viable

Call volumes are surging. Enterprise clients demand faster turnaround, multilingual capabilities, and 24/7 coverage. Hiring more agents is not the answer.

Rising Costs, Shrinking Margins

Every new client program means recruiting, training, and managing more agents. Attrition rates in BPOs average 30-45%. AI handles Tier 1 calls at a fraction of the cost — with zero turnover.

24/7 Coverage Demands

Enterprise clients expect round-the-clock service. Night shifts and weekend staffing are expensive and hard to maintain. AI agents work 24/7/365 without overtime, sick days, or scheduling gaps.

Multilingual Requirements

Global clients need support in 10, 20, 50+ languages. Hiring native speakers for every language is impossible at scale. PulsyAI Voices deliver native-accent speech in every language — instantly.

What AI Voice Agents Handle for Your Clients

Tier 1 Customer Support

AI handles routine inquiries — account status, billing questions, password resets, FAQ answers, order tracking. Resolves 60-80% of calls without human intervention. Escalates complex issues to live agents with full context and transcript.

Lead Qualification and Outbound

Run high-volume outbound campaigns — lead qualification, appointment setting, follow-ups, surveys, re-engagement. Scale to thousands of simultaneous calls without adding headcount.

Appointment Scheduling

AI books, confirms, and reschedules appointments directly into Cal.com, Google Calendar, or Calendly. Sends SMS and email confirmations automatically. Reduces no-shows.

After-Hours and Overflow

Handle 100% of overflow and after-hours calls. No voicemail, no missed opportunities. AI creates tickets, captures details, and escalates emergencies.

Collections and Payment Reminders

AI handles initial collection calls professionally and in full compliance. Payment reminders, arrangement confirmations, and escalation to human agents for complex cases.

Multilingual Support

Deploy AI agents in 50+ languages with native local accents. Serve global enterprise clients without hiring multilingual staff. Switch languages mid-conversation.

How We Deploy AI Voice Into Your Operations

Step 1 — We Audit Your Stack

Our team maps your existing telephony, CRM, ticketing, and QA systems. We identify which call programs to automate first and design the integration architecture.

Step 2 — We Build and Integrate

Our developers connect PulsyAI to your SIP trunk, configure IVR and DTMF flows, build AI agents for your specific programs, integrate with your CRM and ticketing systems, and test everything in your environment.

Step 3 — We Launch and Manage

We deploy to production, monitor performance, and optimize continuously. You get a dedicated account manager. We handle updates, scaling, and troubleshooting — you focus on your clients.

Step 4 — We Train Your Team

(Optional)

Want full autonomy? We train your operations team to manage AI agents, adjust prompts, launch new programs, and monitor performance independently. Full documentation, live training sessions, and ongoing support until your team is fully self-sufficient. Most teams are autonomous within 1-2 weeks.

Fully Managed or Fully Autonomous — Your Choice

Start with fully managed deployment where our team handles everything. When you are ready, we train your team to take over. Or keep it managed forever — we are flexible. Most BPOs start managed and transition to autonomous within 3-6 months.

Enterprise-Grade AI Voice Platform for Contact Centers

Unlimited Concurrent Calls

Handle thousands of simultaneous calls with no queueing, no capacity bottlenecks, no performance degradation. Scale instantly for campaign spikes and seasonal surges without provisioning.

Ultra-Realistic PulsyAI Voices

Callers cannot tell they are speaking with AI. PulsyAI Voices deliver human-like speech with native local accents in every language. Also supports ElevenLabs, Cartesia, and more. Sub-500ms response latency.

Live Transfer to Human Agents

Seamless handoff from AI to human agents with full context, transcript, and caller history. Dial or SIP REFER transfer strategies for PBX interoperability. Your agents pick up exactly where AI left off.

SIP Trunk and BYOC

We connect PulsyAI to your existing telephony infrastructure via SIP trunk. Static IP, Registration, or Registrar mode. Keep your carriers, your rates, your infrastructure. BYOC — no forced migration.

IVR and DTMF

We build your IVR flows with DTMF keypad input. Callers navigate menus, select departments, enter account numbers. Combine AI conversation with keypad input in the same call.

Omnichannel — Voice, SMS, Email, Chat

One platform, every channel. Voice calls, SMS automation, email follow-ups, and web chat — all sharing the same knowledge base, workflows, and integrations. Configure once, deploy everywhere.

Client Permissions

Give your enterprise clients view-only access to their dashboards. They see analytics, call logs, and transcripts but cannot edit agent configurations. Prevents accidental changes to production agents handling live calls.

Agent Templates

We build a perfect agent for each client program — collections, support, scheduling, lead qualification — and deploy across new campaigns in one click. No re-engineering per program launch.

Client Impersonation

One-click login to any enterprise client's account. Debug issues, adjust agents, review performance — without asking for credentials. Critical for BPO ops teams managing dozens of programs.

Plan Visibility Controls

Custom pricing per enterprise client. Volume deals stay private. Standard clients see your regular rates. Pilot programs get their own pricing tier.

White-Label and Resell to Your Clients (Optional)

Remove PulsyAI branding. Add your domain, logo, colors. Your enterprise clients log into your branded platform. Stripe Connect for direct billing. Each client gets isolated sub-accounts. This is optional — available if you want to resell AI voice services under your brand.

Multi-Tier White-Label (Enterprise)

Your regional offices or partner BPOs each get their own dedicated instance with isolated database, custom domain, and Stripe billing. They manage their own clients independently. The only platform built for BPO channel distribution. Enterprise plan with custom pricing.

Connects to Your Contact Center Stack

Native integrations with CRMs, ticketing, telephony, and automation — plus any system via API. Telephony integrations include SIP Trunk, Twilio, Telnyx, Webhooks, and REST API. CRM and ticketing integrations include Salesforce, HubSpot, GoHighLevel, Pipedrive, Freshdesk, Zendesk, Intercom, and ServiceNow. Automation integrations include Zapier, Make, and n8n. Calendar and payments integrations include Cal.com, Google Calendar, Calendly, and Stripe. Communication integrations include Microsoft Teams, Slack, WhatsApp, and Messenger. AI and voice integrations include PulsyAI Voices, ElevenLabs, Cartesia, OpenAI, Claude, Grok, Deepgram, and Speechmatics. SIP Trunk connects your existing carriers — BYOC with any SIP-compatible provider. Live Transfer with Dial or SIP REFER for seamless AI-to-human handoff. CRM Sync pushes call data, transcripts, and outcomes to Salesforce, HubSpot, or any CRM. Ticketing creates tickets in Freshdesk, Zendesk, ServiceNow, or any system via Zapier, Make, or API. Call Recording provides every call recorded with full transcript and summary. QA and Compliance pipes transcripts and call data into your QA platform via API. Webhooks and REST API connect to any internal system, QA platform, or reporting tool. CDR and Billing Export provides full call detail records with Excel export per client, per agent. Number Import brings existing phone numbers from your current carrier. Microsoft Teams and Slack provide real-time escalation notifications to supervisors. Custom Integration Visibility hides irrelevant integrations per client instance.

Two Ways to Win with AI Voice

Reduce your costs: Replace Tier 1 agents with AI. AI handles 60-80% of routine calls. Reduce average handling time from 8 minutes to 90 seconds. Cut after-hours staffing costs. Eliminate overtime and attrition costs.

Create a new revenue stream: White-label PulsyAI under your brand. Sell AI voice agents as a premium service to enterprise clients. Each client gets isolated sub-accounts. You set your own pricing. 80%+ margins on AI voice services. Team training available — become fully autonomous. Full team training included — manage your own white-label platform.

Why Not Build It Yourself?

Time to Deploy: Build your own takes 6-12 months, PulsyAI deploys in days. Development Cost: Build your own costs $500K-$1M+, PulsyAI custom pricing fully managed. Maintenance: Build your own requires full AI/ML engineering team, PulsyAI handled by our team. Voice Quality: Build your own depends on implementation, PulsyAI ultra-realistic PulsyAI Voices. Concurrent Calls: Build your own requires custom scaling, PulsyAI unlimited built-in. Live Transfer: Build your own requires custom build, PulsyAI Dial plus SIP REFER built-in. IVR and DTMF: Build your own requires custom build, PulsyAI built-in. Multi-Tenant: Build your own requires custom build, PulsyAI built-in with isolated instances. White-Label: Build your own requires custom build, PulsyAI included. SIP Trunk: Build your own requires custom integration, PulsyAI native with 3 modes. Multilingual: Build your own requires hire per language, PulsyAI 50+ languages instant. Team Training: Build your own internal documentation, PulsyAI full training program included. Multi-Tier Reselling: Build your own not feasible, PulsyAI Enterprise plan with dedicated instances. Updates: Build your own on your roadmap, PulsyAI continuous updates included. Compliance: Build your own is your responsibility, PulsyAI SOC 2 GDPR HIPAA Ready. Risk: Build your own is high and unproven, PulsyAI low with production-proven platform. For BPOs with multiple sites, partner networks, or franchise operations, the Enterprise plan with Multi-Tier White-Label and dedicated instances is the recommended path. Contact Sales for volume-based pricing.

What We Handle vs What You Handle

SIP Trunk Integration: PulsyAI handles it. AI Agent Development: PulsyAI handles it. CRM and Ticketing Integration: PulsyAI handles it. IVR and DTMF Configuration: PulsyAI handles it. QA Pipeline Setup: PulsyAI handles it. Ongoing Optimization: PulsyAI handles it. Platform Updates: PulsyAI handles it. 24/7 Monitoring: PulsyAI handles it. Team Training: PulsyAI provides full training. Define Business Rules: Your team handles it. Provide Knowledge Base Content: Your team handles it. Review QA Reports: Your team handles it. Client Relationship: Your team handles it. Attend Training: Your team handles it.

Built for Operations That Cannot Afford Downtime

Security, compliance, and support designed for contact center-scale deployments and procurement teams.

Security and Compliance

SOC 2 Type II aligned controls, HIPAA-ready infrastructure with BAA available, GDPR-ready data handling, encryption in transit and at rest. Custom DPA available on Enterprise.

99.9% Uptime SLA

Production-proven infrastructure with contractual uptime guarantees, redundant call routing, and real-time status monitoring.

Dedicated Support

Priority support channel, named customer success manager, and onboarding assistance for your team and your clients.

Custom Contracts

Annual agreements, volume pricing, and procurement-friendly terms. We work directly with your legal and finance teams.

Trusted by Teams Worldwide

PulsyAI is trusted by agencies and businesses including Contencia, FonePBX, Bellamy Stratton Group, Bureau de Crédit, Ring-Ring VA, GuineaSea, BlackSea Worldwide, CallGenius, and Aisha Keita. Contencia uses PulsyAI to handle initial debt collection calls professionally and in full compliance, saving 15-20 hours per week. FonePBX is a telecom provider whose clients get modern telecom infrastructure combined with an intelligent AI receptionist. Bellamy Stratton Group saves close to 2 hours per day automating sourcing and pre-screening. Bureau de Crédit uses PulsyAI to answer every call professionally, collect necessary information, and schedule consultations. Ring-Ring VA uses PulsyAI to handle routine inbound questions just as well as their team. GuineaSea has not missed a single opportunity since using PulsyAI. BlackSea Worldwide transformed their ROI with PulsyAI's speed-to-lead solution. CallGenius reports that the Quebec French accent is flawless and callers cannot tell they are speaking with AI. Aisha Keita increased her booking rate significantly with PulsyAI acting like a full-time assistant 24/7.

FAQ for BPOs and Call Centers

How many concurrent calls can PulsyAI handle?

Unlimited. PulsyAI scales instantly for campaign spikes and seasonal surges — no queueing, no capacity bottlenecks, no provisioning delays.

Can AI transfer calls to human agents?

Yes. Seamless live transfer with full context, transcript, and caller history. Supports Dial and SIP REFER transfer strategies for PBX interoperability. Your agents pick up exactly where AI left off.

How does PulsyAI integrate with our existing telephony?

Our team connects PulsyAI via SIP trunk — Static IP, Registration, or Registrar mode. BYOC — we keep your existing carriers, rates, and contracts. No forced migration. We handle the entire integration.

What percentage of calls can AI handle without a human?

Typically 60-80% of Tier 1 calls — routine inquiries, account status, FAQ answers, appointment booking, and payment reminders. Complex cases escalate to human agents automatically.

Does PulsyAI support IVR and DTMF?

Yes. We build your IVR flows with DTMF keypad input. Callers navigate menus, select departments, enter account numbers — all over your SIP trunk.

Can we white-label the platform for our enterprise clients?

Yes. This is optional. We set up custom domain, logo, colors, complete PulsyAI removal. Each enterprise client gets isolated sub-accounts. Bill them directly through Stripe Connect.

Can different offices or partner BPOs each have their own instance?

Yes. Multi-Tier White-Label on the Enterprise plan gives each office or partner their own dedicated instance with isolated database, custom domain, and Stripe billing. They manage their own clients independently. Custom pricing.

How many languages does PulsyAI support?

50+ languages with native local accents. PulsyAI Voices deliver ultra-realistic speech that sounds native in every language — no robotic accents.

Can you train our team to manage the AI agents ourselves?

Yes. We offer full training for your operations team — how to build agents, adjust prompts, launch new programs, configure integrations, and monitor performance. Includes live training sessions, documentation, and ongoing support until your team is fully self-sufficient. Most teams are autonomous within 1-2 weeks.

How quickly can we deploy?

Most BPOs deploy their first AI agents within days, not months. Our team handles the entire integration — SIP trunk, CRM, ticketing, QA pipeline — so you go live fast.

Can we set different permissions for our enterprise clients?

Yes. Set clients to Read Only so they see analytics, call logs, and transcripts but cannot modify agent configurations. Override per client. Essential for BPOs managing production agents for multiple enterprise programs.

Can we deploy the same agent across multiple client programs?

Yes. Agent templates let us build a production-ready agent once and deploy it across new programs in one click. Customize the knowledge base per client while keeping the core agent config standardized.

Is PulsyAI HIPAA and GDPR compliant?

PulsyAI is HIPAA-ready with BAA available, GDPR-ready with data handling controls, and SOC 2 Type II aligned. Custom DPA available on Enterprise.

Ready to Scale Without Adding Headcount?

AI voice agents that sound human. Fully managed deployment. White-label available. Unlimited concurrent calls. Contact sales or see all features. Unlimited concurrent calls. 50+ languages. White-label. SIP trunk ready. Custom pricing.