White-Label AI Voice Agents for MSPs and Telecom Resellers | PulsyAI

Add AI-powered phone automation to your managed services stack. Deploy white-label voice agents that handle tier-1 support calls, qualify leads, book appointments, and create tickets — all under your brand. Universal SIP trunking compatibility, BYOC, IVR and DTMF, multi-tier reselling, and multi-tenant architecture included. Starting at $99/month. SOC 2 Type II aligned. GDPR Ready. HIPAA Ready with BAA available. 99.9% Uptime SLA. Encrypted in transit and at rest.

Case Study — How FonePBX Added AI Voice Agents to Their Telecom Stack

FonePBX, a cloud PBX provider serving businesses globally, partnered with PulsyAI to offer AI voice agents as an add-on service for their clients. Their first deployment was for a law firm that was missing over 1,000 calls per month — during business hours going to voicemail when lines were busy, and after hours with zero coverage. Every missed call was a potential client lost. PulsyAI's AI voice agent replaced their voicemail entirely, answering every call 24/7 via SIP trunking integrated directly into FonePBX's infrastructure. The AI agent now qualifies leads, books consultations, and routes urgent cases — during business hours AND after hours. The law firm generated over $120K in new revenue in under 3 months from calls that would have gone to voicemail. Results: 1,000+ missed calls per month reduced to zero. $120K+ client revenue generated in 90 days. 24/7 AI coverage replaced voicemail. Deployment in less than 1 day via SIP trunking.

Your Helpdesk Can't Scale — But AI Voice Agents Can

40% of support calls come outside business hours. AI voice agents answer every call instantly — nights, weekends, and holidays. Your technicians waste hours on repetitive tier-1 requests like password resets and internet connectivity questions. AI handles them so your team focuses on revenue-generating work. MSPs reselling AI voice agents generate $300-$500 MRR per client. Your competitors are already reselling AI voice services. Without a voice AI offering, you are leaving recurring revenue on the table.

Deploy AI Voice Agents Across Your Client Base — Three Steps

Step 1 — Connect your carrier. SIP trunking with any carrier worldwide. BYOC (Bring Your Own Carrier) with Static IP, Registration, or Registrar mode. Import existing phone numbers. IVR with DTMF keypad input. Keep your rates, your contracts, your infrastructure. Step 2 — White-label the platform. Your domain, your logo, your interface colors. Complete PulsyAI removal. Stripe Connect rebilling. Your clients log in on your branded URL and never see PulsyAI. Step 3 — Resell to your clients. Deploy AI agents for receptionist, helpdesk, booking, lead qualification, and outbound campaigns. Your pricing, your margin, your client relationship.

AI Voice Agent Features Built for Managed Service Providers

SIP Trunking and BYOC

Full SIP trunk configuration with Static IP, Registration, and Registrar modes. BYOC — Bring Your Own Carrier. Connect any SIP-compatible provider worldwide. Native integrations with Twilio and Telnyx. Import existing phone numbers for number continuity. Inbound and outbound support. Multi-trunk management from one panel. Provider routing with inbound destination forwarding. Outbound gateway with A record support. Dial and SIP REFER transfer strategies for PBX interoperability.

IVR and DTMF Support

Built-in IVR with DTMF keypad input collection. Callers navigate menus, route to departments, confirm appointments, and enter account numbers by pressing keys. Works natively over your SIP trunk. No additional telephony layer or IVR vendor needed.

Automated Ticket Creation

AI captures caller details, categorizes issues by priority P1 through P4, and creates tickets in ConnectWise, Autotask, HaloPSA, and ServiceNow via Zapier and API. Average handling time drops from 8 minutes to 90 seconds.

Intelligent Call Triage and Escalation

Critical issues route to on-call technicians via phone, SMS, or Microsoft Teams notification. Non-urgent requests become tickets with full call summaries.

After-Hours and Overflow Coverage

Handles up to 1,000 concurrent calls. Never send another client to voicemail. 24/7 AI coverage for nights, weekends, and holidays.

Client-Specific Knowledge Bases

Train each client's AI agent on their specific environment including network topology, common issues, and approved procedures.

Multi-Tenant White-Label Dashboard

Manage all clients from one dashboard with isolated environments, custom branding, dedicated phone numbers, independent billing, and usage analytics. Your clients never see PulsyAI.

Client Permissions — Read Only and Read Write

Lock end-clients into Read Only so they see analytics and call logs but cannot edit prompts or break agent configurations. Set as default for all clients or override per individual client.

Agent Templates

Build one perfect agent for a vertical — dental, legal, plumbing, insurance — and deploy to every client in that vertical with one click. No prompt engineering needed. Clients add only their knowledge base.

Client Impersonation

One-click login to any client's account. Build agents, debug issues, provide white-glove support without asking for passwords.

Plan Visibility Controls

Create custom pricing per client. Enterprise deals stay private. Standard clients see your regular plans. Legacy pricing for grandfathered clients.

Receptionist Onboarding

Non-technical SMB clients pick a template and finish setup in 2 minutes. No drag-and-drop builders. No learning curve. Just a working AI agent.

Custom Integration Visibility

Each MSP instance can hide or show specific integrations. Using your own PSA? Hide the ones you do not use. Have your own CRM partnerships? Show only the relevant ones. Every instance tailored.

Multi-Tier White-Label — Your Partners Can Resell Too

Multi-tier white-label on the Enterprise plan lets your regional MSP partners, VARs, and sub-distributors each get their own dedicated instance with isolated database, custom domain, and Stripe billing. They white-label and resell to their own SMB clients. Their clients never see your brand. Your partners never see PulsyAI. It is the 3-level MTSP sandwich: PulsyAI then your brand then partner brands then end users. Each tier gets its own fully branded instance with isolated dashboards, subaccounts, and billing. Ideal for master MSPs and channel programs. Enterprise plan with custom pricing.

Omnichannel AI Agents — Voice, SMS, Email, and Chat for MSPs

PulsyAI is not just voice — MSPs can deploy AI agents across every communication channel. AI Voice Agents handle inbound and outbound calls with 24/7 coverage, lead qualification, appointment booking, and ticket creation via SIP trunking compatible with any carrier worldwide. AI SMS Agents provide bi-directional text conversations with the same intelligence as voice — qualifies leads, books appointments, creates tickets, and follows up automatically. AI Email Agents handle screening and outreach. AI Chat Agents add a web chatbot to your clients' websites that handles support tickets, answers FAQs, routes to live agents, and captures leads 24/7 with a single line of embed code. All channels share the same knowledge base, same workflows, and same integrations. Configure once and deploy everywhere.

AI Models and Voice Technology

Choose from multiple LLM providers — OpenAI, Claude, Grok, and a custom fine-tuned model — all included in the platform cost. No BYOK required. PulsyAI Voices deliver ultra-realistic human-like speech with native local accents in every language. Also supports ElevenLabs, Cartesia, OpenAI TTS, and Hume for TTS. Deepgram, Speechmatics, and ElevenLabs for STT.

Turn AI Voice Agents Into Your Highest-Margin Service

MSPs reselling AI voice agents generate $300-$500 MRR per client. With PulsyAI White Label at $99 per month with 1,000 minutes included, your margins are up to 88%. At $299 per client your margin is $200 per month. At $499 per client your margin is $400 per month. At $799 per client your margin is $700 per month at 88%. Compared to Synthflow at $2,000 per month for white-label access.

How MSPs and VARs Use PulsyAI Voice Agents

IT Helpdesk Automation — AI answers support calls, verifies callers, captures issue details, creates prioritized tickets in your PSA. Average handling time drops from 8 minutes to 90 seconds. After-Hours Support Coverage — replace expensive outsourced call centers. Clients get instant response, techs get actionable tickets in the morning. Client Onboarding Calls — handle welcome calls, verify contact info, walk through setup steps, schedule onboarding sessions. Resell to Your Clients — bundle AI voice agents as a premium add-on for your clients' businesses. Their customers call, AI handles receptionist duties, appointment booking, and lead qualification — all branded under your client's name.

Connects to Your MSP Stack

PSA and Ticketing: ConnectWise, Autotask, HaloPSA, ServiceNow, Freshdesk. CRM: Salesforce, HubSpot, GoHighLevel, Pipedrive. Communication: Microsoft Teams, Slack. Telephony and Carriers: Twilio, Telnyx, SIP Trunk, any SIP-compatible carrier worldwide. Automation: Zapier, Make, n8n. Calendar: Cal.com, Google Calendar, Calendly. Payments: Stripe. API: Webhooks, REST API — connect to any open API. Plus 8,000 more integrations via Zapier.

AI Voice Agent API — Built for MSPs and Developers

Full REST API access for MSPs that want to build custom integrations, automate deployments, or embed AI voice capabilities directly into their own platforms. Programmatic Agent Management — create, configure, and deploy AI agents via API. Call and Analytics API — pull call logs, transcripts, and performance data into your own dashboards. Webhook Events — real-time webhooks for call events, ticket creation, and agent status changes. Multi-Tenant API — manage subaccounts, billing, and branding programmatically across all clients.

AI Voice Agent Pricing for MSPs and VARs

Starter Plan — Pay as you go starting at $0.10 per minute. Up to 5 concurrent calls. Voice API access. Unlimited assistants. Real-time booking and SMS AI. White Label Plan — $99 per month, limited time offer originally $499. Most Popular plan for MSPs. 1,000 minutes included every month. Unlimited concurrent calls. Premium voice access with PulsyAI Voices, ElevenLabs, and Cartesia. Multiple LLM providers included with OpenAI, Claude, and Grok. LLM-powered actions, function calling during calls, dynamic variables mid-call, post-call actions, and webhooks. Unlimited subaccounts. Custom branding with domain, logo, and URL. Rebilling capabilities. White label reseller toolkit. Priority API rate limits. Resell to unlimited clients under your brand. Enterprise Plan — custom pricing for MSPs with large networks. Multi-Tier White-Label with dedicated instances. Custom integrations and workflows. Guaranteed uptime SLA 99.99%. Dedicated account manager. Priority 24/7 support. ROI guarantee.

Built for Providers Who Cannot Afford Downtime

SOC 2 Type II aligned controls. HIPAA-ready infrastructure with BAA available. GDPR-ready data handling. TCPA compliant. Encryption in transit and at rest. PulsyAI never trains on your data. Built for regulated industries including healthcare, legal, and financial services. Custom DPA available on Enterprise.

Trusted by Teams Worldwide

FonePBX is a telecom provider whose clients get modern telecom infrastructure combined with an intelligent AI receptionist. Bellamy Stratton Group saves close to 2 hours per day automating sourcing and pre-screening. Bureau de Crédit uses PulsyAI to answer every call professionally. Ring-Ring VA uses PulsyAI to handle routine inbound questions just as well as their team. Contencia saves 15-20 hours per week handling initial debt collection calls. GuineaSea has not missed a single opportunity. BlackSea Worldwide transformed their ROI with speed-to-lead. CallGenius reports the Quebec French accent is flawless. Aisha Keita increased her booking rate significantly.

FAQ — AI Voice Agents for MSPs and VARs

How does white-label work for MSPs?

PulsyAI White Label at $99/month gives you a fully branded platform — your domain, your logo, your URL. 1,000 minutes included. Your clients see your brand, never PulsyAI. You get unlimited subaccounts, rebilling capabilities, and a complete reseller toolkit. Most MSPs charge $299-$499/month per client, generating up to 88% margins.

What is multi-tier white-label?

Multi-tier white-label on the Enterprise plan lets your partners resell under their brand too. PulsyAI then your brand then partner brands then end users. Each tier gets its own fully branded instance with isolated dashboards, subaccounts, and billing. Ideal for master MSPs and channel programs. Custom pricing.

How do I integrate with

ConnectWise, Autotask, or HaloPSA?

Setup takes about 5 minutes. In your PulsyAI dashboard, go to Integrations, select your PSA, and enter your API credentials. Once connected, every AI voice call automatically creates tickets, updates customer records, and logs interactions in real-time. No code required.

Can I white-label PulsyAI for my MSP clients?

Yes. White Label at $99/month is built for MSPs. You get unlimited subaccounts, each fully branded with your logo and domain. Set your own pricing, bundle with your existing services, and generate $300-$500 MRR per client with margins up to 88%.

How do I integrate with my existing phone system?

Three options: use PulsyAI's built-in telephony for instant setup, Bring Your Own Carrier via SIP trunk with any SIP-compatible carrier using Static IP, Registration, or Registrar modes, or hybrid — built-in telephony for some clients and SIP for others.

Can I keep my existing carrier?

Yes. PulsyAI supports any SIP carrier via BYOC (Bring Your Own Carrier). Keep your existing phone numbers, rates, and contracts. Import your numbers and assign them to AI assistants.

Can my regional MSP partners also resell?

Yes. With Multi-Tier White-Label on the Enterprise plan, each partner gets their own dedicated instance with isolated database, custom domain, and Stripe billing. They resell to their own clients independently. Custom pricing.

Does PulsyAI support IVR and DTMF?

Yes. Built-in IVR with DTMF keypad input collection. Callers navigate menus, select departments, and enter account numbers by pressing keys — all over your SIP trunk.

Can I control which integrations my clients see?

Yes. Each instance can show or hide specific integrations, voice providers, and AI models. Tailor the platform to each client's needs.

Can I lock clients to read-only access?

Yes. Set clients to Read Only so they see analytics and call logs but cannot edit prompts or settings. Prevents accidental agent breakage.

Do I need technical skills to set this up?

No. PulsyAI is no-code. Pre-built templates and 5-minute PSA integrations mean your non-technical team members can deploy AI agents. Your clients' receptionists can set up their own agents in 2 minutes using the onboarding flow. API available for advanced users.

How is this different from Bland AI, Vapi, or Retell?

Bland, Vapi, and Retell are voice-only tools for developers. PulsyAI is a complete omnichannel platform (voice plus SMS plus email plus chat) built for agencies and MSPs: multi-tenant dashboards, white-label reseller capabilities, native PSA integrations, SIP trunking with any carrier, IVR and DTMF, multi-tier reselling, client permissions, agent templates, and pricing designed for resale margins — not just API access.

Ready to Add AI Voice Agents to Your MSP?

Connect your carrier. White-label the platform. Start reselling. Contact sales or start your free trial. SIP trunk ready. Full white-label. Your pricing. Priority support. $99/month with 1,000 minutes included. Up to 88% margins. SOC 2 Type II. GDPR Ready. HIPAA Ready with BAA available. 99.9% Uptime SLA. 2026 PulsyAI. All rights reserved.