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Built for MSPs & VARs

White-Label AI Voice Agents for
MSPs & Telecom Resellers

Add AI-powered phone automation to your managed services stack. Deploy white-label voice agents that handle tier-1 support calls, qualify leads, book appointments, and create tickets — all under your brand. Starting at just $0.10 per minute.

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✓ Your brand✓ Your pricing
✓ Your clients
✓ Your carriers
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Case Study

How FonePBX Added AI Voice Agents to Their Telecom Stack

FonePBX, a cloud PBX provider, deployed PulsyAI for a law firm client missing 1,000+ calls/month. “Our client generated over $120K in new revenue in under 3 months.” — FonePBX Team

1,000+
Missed calls/month (before)
FonePBX law firm client, pre-PulsyAI
0
Missed calls/month (after)
AI answers every call, 24/7 via SIP trunk
$120K+
Client revenue in 90 days
New revenue from recovered calls
< 1 day
Deployment time
SIP trunk integration, zero downtime
The Problem

Your Helpdesk Can't Scale — But AI Voice Agents Can

Missed After-Hours Calls

40% of support calls come outside business hours. AI voice agents answer every call instantly — nights, weekends, and holidays.

Tier-1 Call Overload

Your technicians waste hours on repetitive calls. AI handles tier-1 requests so your team focuses on revenue-generating work.

No New Revenue Stream

Your competitors are already reselling AI voice services at $300-$500/mo per client.

How It Works

Deploy AI Voice Agents in 3 Steps

From connecting your carrier to billing your clients — live in days, not months.

STEP 1

Connect Your Infrastructure

Connect any carrier via SIP trunking — Static IP, Registration, or Registrar mode. Native integrations with Twilio, Telnyx, and Vonage. Import your existing phone numbers.

✓ Any SIP carrier, no downtime
STEP 2

Configure & Brand

Build AI voice agents with our no-code builder. Train them on each client's knowledge base, set call routing and IVR menus. White-label everything — your domain, your logo, your pricing.

✓ Your domain, your logo, your pricing
STEP 3

Deploy & Bill

Create isolated subaccounts for each client with independent telephony, branding, and billing. Use the built-in rebilling system to charge clients directly.

✓ Stripe Connect rebilling
MSP Features

AI Voice Agent Features Built for Managed Service Providers

P1 Critical✓ Created
Client:Acme Corp
Issue:Server offline
Source:AI Voice Agent
Synced to ConnectWise

Automated Ticket Creation

AI voice agents capture caller details, categorize issues by priority (P1-P4), and automatically create tickets in your PSA. Integrates with ConnectWise, Autotask, HaloPSA, and ServiceNow via Zapier and API.

Call→ AI Triage→

P1 Critical

→ On-call tech

SMS + Teams

P3 Low

→ Ticket created

Auto-assigned

Intelligent Call Triage & Escalation

AI triages calls based on urgency and client SLA tier. Critical issues route immediately to on-call technicians via phone, SMS, or Teams notification. Non-urgent requests become tickets with full call summaries.

11:47 PM ✓ Answered
Incoming call from +1 (555) 0123
AI agent handled in2m 34s
1,000 concurrent calls supported

After-Hours & Overflow Coverage

Never send another client to voicemail. AI voice agents handle 100% of overflow and after-hours calls, creating tickets and escalating emergencies. Handles up to 1,000 concurrent calls.

AAcme Corp
12 docs
TTechFlow
8 docs
DDataPro
15 docs

Client-Specific Knowledge Bases

Train each client's AI agent on their specific environment — network topology, common issues, approved procedures. The agent answers client-specific questions and troubleshoots known issues before escalating.

Acme Corp TechFlow DataPro

1,247

Calls

3,891

Minutes

$4,490

Revenue

Your brand — clients never see PulsyAI

Multi-Tenant White Label Dashboard

Manage all clients from one dashboard. Each client gets their own isolated environment with custom branding, dedicated phone numbers, independent billing, and usage analytics. Your clients never see PulsyAI.

PulsyAI Voices ElevenLabs Cartesia
Native local accents in every language

Ultra-Realistic Voices

PulsyAI Voices deliver human-like speech with native local accents in every language. Also supports ElevenLabs, Cartesia, and more — pick the perfect voice per client.

OpenAI Claude Grok Custom fine-tuned
All included — no BYOK required

Multiple LLM Providers

Choose from OpenAI, Claude, Grok, and a custom fine-tuned model — all included, no BYOK. Switch models per agent to balance speed, cost, and accuracy.

See It In Action →
Telephony

SIP Trunking & BYOC — Your Carriers, Your Rates

Full SIP trunking support compatible with any carrier worldwide. Keep your existing contracts — AI capabilities are added on top, with no migration and no downtime.

✓

BYOC — Bring Your Own Carrier. Connect any SIP-compatible provider worldwide and keep your existing rates and contracts.

✓

3 SIP modes. Static IP, Registration, and Registrar modes to match your carrier's exact configuration.

✓

Import existing phone numbers. Port or import numbers from your current carrier — no downtime, no number changes for clients.

✓

Inbound & outbound support. AI agents answer and place calls through your own trunk.

✓

Dial / SIP REFER transfer strategies. Warm transfers to live technicians using the method your carrier supports.

✓

Multi-trunk management. Configure separate trunks per client, per region, or per use case from one panel.

✓

Provider routing & gateway configuration. Full control over how calls route between your carriers and PulsyAI.

✓

Outbound gateway with A record support. Point your DNS at our outbound gateway for carrier-grade call origination.

Native integrations with Twilio, Telnyx, and Vonage — plus Bandwidth, 3CX, RingCentral, 8x8, and 100+ SIP-compatible carriers.

IVR & DTMF — Menus Your Callers Already Know

Built-in IVR with DTMF keypad input collection. Callers navigate menus, route to departments, confirm appointments, and enter account numbers by pressing keys — all over your SIP trunk.

Main MenuIVR Active
123456789*0#
Pressed 1→ Support queue
Caller entered account #4821 via keypad
Full Platform Control

Control Exactly What Every Client Sees & Does

Tailor the platform per client or per partner — from visible integrations down to who can touch an agent's configuration.

Custom Integration Visibility

Each MSP instance can hide or show specific integrations. Using your own PSA? Hide the ones you don't use.

Client Permissions

Lock end-clients into Read Only — they see analytics and call logs but can't break agent configurations.

Agent Templates

Build one perfect agent for a vertical — dental, legal, plumbing — and deploy it to every client in that vertical with one click.

Plan Visibility Controls

Create custom pricing per client — enterprise deals stay private, standard clients see your regular plans.

Client Impersonation

One-click login to any client's account. Build agents, debug issues, and provide white-glove support without asking for passwords.

Receptionist Onboarding

Non-technical SMB clients pick a template and finish setup in 2 minutes. Your clients go live the same day you onboard them.

Not Just Voice — AI Agents for SMS, Chat & More

PulsyAI gives your clients AI coverage across every communication channel — not just phone calls.

AI Voice AgentsInbound & Outbound

Inbound & outbound calls. 24/7 coverage, lead qualification, appointment booking, ticket creation. SIP trunking compatible with any carrier.

AI SMS AgentsInbound & Outbound

Bi-directional SMS conversations. Same AI intelligence as voice — qualifies leads, books appointments, creates tickets, and follows up automatically via text.

AI Chat AgentsWebsite Widget

Web chatbot for your clients' websites. Handles support tickets, answers FAQs, routes to live agents, and captures leads 24/7. Embed on any site with one line of code.

All three channels share the same knowledge base, same workflows, same integrations. Configure once, deploy everywhere.

Revenue Opportunity

Turn AI Voice Agents Into Your Highest-Margin Service

MSPs reselling AI voice agents generate $300-$500 MRR per client. With PulsyAI White Label at $99/month, your margins reach up to 88%.

Your CostYour PriceProfitMargin
$99/mo$299/mo$200/mo67%
$99/mo$499/mo$400/mo80%
$99/mo$799/mo$700/mo88%

* Example pricing. Your margins depend on the price you set. Deploy to 10 clients at $299-$499/mo each and generate $2,891-$4,891/mo in profit.

Why PulsyAI

The Only Platform Built for MSPs & Resellers

Other platforms give developers an API. PulsyAI gives you a business: white-label, multi-tenant, carrier-flexible, and priced for resale margins.

CapabilityPulsyAISynthflowVapi
White-label pricing$99/mo$2,000/moNo white-label
Multi-tier reselling✓ Enterprise✗✗
SIP trunking & BYOC (any carrier)✓ FullLimitedPartial
IVR & DTMF built-in✓✗✗
Voice + SMS + Chat agents✓ OmnichannelVoice onlyVoice only
PSA integrations (ConnectWise, Autotask, HaloPSA)✓ Native✗✗
Client permissions & read-only seats✓✗✗
No-code setup for clients✓ 2-min onboarding✓API-first
Unlimited subaccounts✓Limited✗

Synthflow® and Vapi® are trademarks of their respective owners. Comparison based on publicly available information.

Use Cases

How MSPs & VARs Use PulsyAI Voice Agents

P2 High✓ Auto-created
Client:Acme Corp
Issue:VPN not connecting
Before:8 min
Now: 90 sec

IT Helpdesk Automation

AI answers inbound support calls, verifies the caller, captures issue details, creates a prioritized ticket in your PSA, and escalates P1 issues to on-call techs. Average handling time drops from 8 minutes to 90 seconds.

24/7 Coverage Active

Outsourced

$4,200/mo

PulsyAI

$99/mo

Save $4,101/mo per location

After-Hours Support Coverage

Replace expensive outsourced call centers with AI agents that handle 100% of off-hours calls. Clients get instant response, techs get actionable tickets in the morning, and you save $3,000-$5,000/month in outsourcing costs.

New Client Onboarding
✓Contact info verified
✓Onboarding session scheduled
✓FAQ answered (12 questions)
Welcome kit sent

Client Onboarding Calls

AI voice agents handle welcome calls for new clients — verify contact info, walk through basic setup steps, schedule onboarding sessions, and answer common questions about your services.

Your brand

MSP Co.

→

Client brand

Acme Corp

→

End user

Caller

Your price to client$499/mo
Your cost$99/mo
$400/mo profit (80% margin)

Resell to Your Clients

Bundle AI voice agents as a premium add-on for your clients' businesses. Their customers call, AI handles receptionist duties, appointment booking, and lead qualification — all branded under your client's name.

Book a Demo →

Connects to Your MSP Stack

PSA, CRM, communication, telephony, automation, and calendars — plus 8,000+ more via API, Zapier & Make.

PSA & Ticketing
CRM & Communication
Telephony & Carriers
Automation & Calendar

AI Voice Agent API for MSPs & Developers

Full REST API for custom integrations, automated deployments, and embedded AI voice capabilities.

Agent Management

Create & deploy via API

Outbound Calls

Launch calls programmatically

Analytics API

Call logs & transcripts

Webhooks

Real-time call events

Multi-Tenant

Subaccounts & billing

POST /v1/agents/create

{
  "name": "Acme Corp Receptionist",
  "language": "en",
  "knowledge_base": "acme-kb-001",
  "carrier": "twilio",
  "sip_trunk": true
}
View API Docs →
MSP Pricing

Pricing for MSPs & VARs

Start building today. Scale as you grow.

STARTER

Starter

Pay as you gofrom $0.10/min

Get started quickly — no monthly commitment.

✓ Up to 5 concurrent calls
✓ Voice API access
✓ Unlimited assistants
✓ Real-time booking & SMS AI
✓ Ticketing support

No monthly commitment. Scale to White Label when you're ready to resell.

Get Started →
Most Popular
WHITE LABEL

White Label

$99/mo

Your domain, your logo, your URL — clients never see PulsyAI.

✓ 1,000 minutes included every month
✓ Up to 1,000 concurrent calls
✓ Unlimited subaccounts — one per client
✓ Custom branding (domain, logo, URL)
✓ Stripe rebilling — bill clients directly

Most MSPs charge $299-$499/mo per client — up to 88% margins.

Start White Labeling →
ENTERPRISE

Enterprise

Custom

For large MSPs with 50+ clients & channel partners.

✓ Everything in White Label
✓ Multi-Tier White-Label — your partners resell too
✓ Dedicated instances with isolated database
✓ Dedicated account manager, custom integrations
✓ 99.9% uptime SLA, priority 24/7 support

White glove onboarding included.

Contact Sales →

MSPs & Telecom Providers Love PulsyAI

FAQ

Common Questions from MSPs & VARs

How does white-label work for MSPs?
PulsyAI White Label ($99/month) gives you a fully branded platform — your domain, your logo, your URL. Your clients see your brand, never PulsyAI. You get unlimited subaccounts, rebilling capabilities, and a complete reseller toolkit. Most MSPs charge $299-$499/month per client, generating up to 88% margins.
What is multi-tier white-label?
Multi-tier white-label (Enterprise plan) lets your partners resell under their brand too. It's the 3-level MTSP sandwich: PulsyAI → Your brand → Partner brands → End users. Each tier gets its own fully branded instance with isolated dashboards, subaccounts, and billing. Ideal for master MSPs and channel programs.
How do I integrate with ConnectWise / Autotask / HaloPSA?
Setup takes about 5 minutes. In your PulsyAI dashboard, go to Integrations, select your PSA, and enter your API credentials. Once connected, every AI voice call automatically creates tickets, updates customer records, and logs interactions in real-time. No code required.
Can I white-label PulsyAI for my MSP clients?
Yes. White Label at $99/month is built for MSPs. You get unlimited subaccounts (one per client), each fully branded with your logo and domain. Set your own pricing, bundle with your existing services, and generate $300-$500 MRR per client with margins up to 88%.
How do I integrate with my existing phone system?
Three options: use PulsyAI's built-in telephony for instant setup, Bring Your Own Carrier via SIP trunk (Twilio, Telnyx, Vonage, Bandwidth, 3CX, RingCentral, or any custom carrier), or hybrid — built-in telephony for some clients and SIP for others.
Can I keep my existing carrier?
Yes. PulsyAI supports any SIP carrier via our BYOC (Bring Your Own Carrier) program. Keep your existing phone numbers, rates, and contracts. We integrate with your carrier — you don't switch anything. Port-in is also available if you want to consolidate.
Can I use my own Twilio account?
Yes. Connect your own Twilio account for outbound calling at Twilio's direct rates. Your phone numbers stay in your Twilio account. PulsyAI handles the AI layer while Twilio handles the telephony. You can also route inbound via SIP.
What happens after a free trial?
Starter is pay-as-you-go — starting at $0.10/minute, no monthly commitment. No forced upgrade. Scale to White Label ($99/month) when you're ready to resell. Most MSPs start on Starter, deploy to 2-3 test clients, then upgrade once they see the margins.
Do I need technical skills to set this up?
No. PulsyAI is no-code. The visual builder, pre-built templates, and 5-minute PSA integrations mean your non-technical team members can deploy AI agents. Your clients' receptionists can set up their own agents in 2 minutes using the onboarding flow. API available for advanced users.
How is this different from Bland AI, Vapi, or Retell?
Bland, Vapi, and Retell are voice-only tools for developers. PulsyAI is a complete omnichannel platform (voice + SMS + chat) built for agencies and MSPs: multi-tenant dashboards, white-label reseller capabilities, native PSA integrations, SIP trunking with any carrier, and pricing designed for resale margins — not just API access.
Can my regional MSP partners also resell?
Does PulsyAI support IVR and DTMF?
Can I lock clients to read-only access?

Ready to Add AI Voice Agents to Your Stack?

Join MSPs, VARs, and telecom providers already reselling AI voice agents under their own brand. From helpdesk automation to after-hours coverage — deploy in days, not months.

Book Your Demo →Get Started
✓ Deploy in days, not months
✓ Keep your carrier
✓ Up to 88% margins
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